I would wait for support. But try this:
- Download and install the Direct Updater for your system: https://www.eventideaudio.com/downloads/?product=TimeFactor
- Connect your pedal to your computer via USB
- Turn the pedal on while holding down the middle footswitch until the display says UPDATE.
- Open the Direct Updater application (NOT EDM). It will automatically scan for any devices. Once it detects your pedal, click OK.
- Whether the application shows the serial number of your pedal or it says INVALID, it will show you the available firmware updates regardless.
- Choose the first option (5.2.0[6]) to highlight it in blue and click “Install Update.”
- After about 5 minutes, the pedal should be updated.
