Hello,
I’ve moved your comments to a new topic, I’m not sure if you are experiencing the same issue as the other user and it is best for me to troubleshoot the issues separately to resolve the issue.
That image shows that your software has not been updated.
What happens when you try the Recovery mode update? Do you get an error message? https://cdn.eventideaudio.com/manuals/h90/1.12.5/content/appendix/startup.html#recovery-mode
Are you using Mac or Windows?
