Can’t Authorize Elevate Plugin in the Elevate Mastering Bundle

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    • #193493
      silimtao
      Participant

        Elevate comes in a bundle, and if you any of the same plugins in the bundle, you have to surrender the old plugins. Authorization and surrender of plugins is done through iLok.

        I’m able to surrender 2 plugins I previously owned, and activate the new plugins in the bundle, except for elevate.

        When scanning for new plugins after the install of the Elevate Bundle, I’m prompted to Activate. I’m able to with all the plugins except Elevate. When I click Activate for Elevate, the next screen is my iLok credentials. after I click that, the blue progress at the bottom flashes, then I’m taken to a next screen that says “select plugin to activate (something like that)” then I just have to quit.

        I’ve been able to activate all NewFangled/Eventide plugins, except elevate. The only reason I bought the Bundle was for Elevate, and this is the only one I can’t activate.

        Help! Thanks

      • #193526
        tbskoglund
        Keymaster
        Eventide Staff

          Hello,

          Did you email support@eventideaudio.com about this issue? If it has not yet been resolved I can look into this for you.

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