H90 iPad Login failed

[Axis]

Hi, I can‘t login the H90 iPad App. The product is registered also my eventide account. The username and password is correct.

Login failed, try again

Does anyone has an idea and can help me?

Sincerly,

Ralf from Germany

[joecozzi]

Are you sure you’re using the username and not your email?

[buschi]

I have the same problem.

I’ve tried username several times and then email without success.

Even from germany.

 

[joecozzi]

Please send an email to support@eventide.com. On Jan 2, they should be able to take care of you.

[buschi]

I just see on my iPAD under the bluetooth preferences there is no H90 at all but all other devices of mine.

Bluetooth is switched on, on both devices an i tried “forget” on H90 several times.

iPad generation 6, OS version 17.2

 

[tbskoglund]

There are specific steps you must follow using H90 Control to pair/connect your iPad. Please confirm that you have followed the steps from the user manual: https://cdn.eventideaudio.com/manuals/h90/1.7.1/content/system-menu/bluetooth.html#ipad-connection

[Author]

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