new 949 AAX plugin is creating clicks during playback

[offaxis]

Protools HDX1 v11.3.2

Sample Rate: 96k

OS: X.8.5

 

the plugin works fine and sounds great – but is producing periodic random clicks in audio during playback.

[DGillespie]

Hi offaxis,

 

Do you have a preset that you're using?  Is it for H949 Single or Dual?  Does it change when you change your buffer size?

 

We haven't seen this behavior at all, but I want to try to reproduce it.

 

Thanks,

Dan

 

[offaxis]

I made an audio demo of the clicks – download here:

https://www.dropbox.com/s/1f9dnjswmuom7i3/H910%204%20bars%20WET%20microshift%2010%2B%20%26%204%20bars%20DRY.wav?dl=0

4 bars with the H910 microshift engaged [see attached preset – its just the basic 10 cents microshift preset]

4 bars dry audio to compare

 

the plugin makes audible clicks during playback [these are randomly occurring]

 

clicks occur at different buffer sizes

[DGillespie]

Hi offaxis,

 

I can clearly hear the clicks you're getting, but I can' reproduce them here.  Any chance that you could send me an empty session with just a signal generator and some settings that reproduce this?  Once I can reproduce this I'm sure I can figure out why it's happening and fix it.

 

Thanks,

Dan

 

[offaxis]

hi dan

 

happy to send a session file but would rather not do it publicly on this board

 

drop me a mail at 1176chris AT gmail.com and I’ll send you a link

 

cheers, Chris

 

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