Support
Product Repair
Click Here for Information on Discontinued Product Repair
If you need technical assistance or product repair, please submit a ticket to our support department. We provide repair and support for products listed below:
| Model | Repair Price | Phone | |
|---|---|---|---|
| H9000/H9000R | $375 | ✓ | ✓ |
| Effects Pedals | $100 | ✓ | × |
| Native Plug-ins | n/a | ✓ | × |
| BD600 Series Broadcast Delays | $300 | ✓ | ✓ |
| BD960 Broadcast Delay | $250 | ✓ | ✓ |
The flat rate prices are for “normal” failures and include parts, labor, and return ground US shipping. International shipments will incur additional charges. Units subject to unusual conditions (lightning, fire, mechanical damage) or requiring extensive repair (e.g., motherboard replacement) are not covered by the flat rate. A detailed quote will be provided prior to any repair. Shipping to Eventide must be prepaid and every product must be accompanied by an RMA number. RMA numbers are valid for 30 days from the date of issue. To request an RMA number, email support.
