PLEASE HELP with Timefactor Update!

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    • March 18, 2008 at 11:24 pm #105471
      Porkchop Xpress

         
         

                    I just bought an Eventide Timefactor
        stompbox (serial # TF-01438) and I am trying to update to the newest version
        and I cannot get the update utility to recognize the Timefactor.  I have a Sony Vaio laptop running XP and it
        has two fully functioning 2.0 USB ports. 
        When I plug the Timefactor in it says that my hardware is ready to use
        then it disappears and the update utility tells me that ?No Eventide MIDI
        devices are detected?.  I have tried
        uninstalling the drivers, reinitiating the Timefactor, unplugging and trying in
        different sockets, restarting my computer, etc? 
        In the Sound Device manager the Timefactor shows as fully functioning
        and enabled and in Location; 0.  All devices
        associated (i.e. USB, Line In, MIDI) are enabled.
         Please Help!  I?m out of ideas.

         

        Thank you,

        Porks 

      • March 19, 2008 at 1:16 pm #117189
        drooney

          Hi Porks,

          I received the email you sent to support@eventide.com. I will be following up with you in regards to your situation.

        • March 19, 2008 at 5:10 pm #117191
          Porkchop Xpress

            Awesome drooney!  I can't wait to get this pedal updated.  I honestly cannot imagine it sounding better than it does right now.  Thanks for the reply.  I'll be looking for your email.

            -Porks 

          • March 20, 2008 at 6:14 am #128285
            Porkchop Xpress

               I replied to your email.  Update still not working.

            • March 20, 2008 at 3:04 pm #128290
              drooney

                Hi,

                I replied to your email earlier this morning. Thank you for providing your information. I have escalated your issue and you should be receiving additional instructions shortly, if not already.

                Best of luck!

              • March 22, 2008 at 8:17 am #128316
                Porkchop Xpress

                  Thanks for the reply. I returned an email to Alan Chaput but I haven't heard back with any further action.

                  Thanks

                • March 24, 2008 at 3:13 pm #117222
                  mmiller

                    I am having the same issues with my update. (SN TF 01052)
                    Has there been any progess?

                    Thanks,
                    Mike

                  • March 25, 2008 at 3:24 pm #117230
                    mfrank14
                    Participant

                      Try another computer. 

                      I had this problem too.  In fact I went throught the process of having Sweetwater ship me a replacement (recomended by Eventide).  When I tried the replacement, I got the same error and knew it was the PC and not the TF.  So, I sent the replacement back and took my TF to work with me.  I did the update on my computer there with no problems.

                       Hope this helps.

                    • March 25, 2008 at 5:04 pm #128326
                      mmiller

                        Thanks mfrank. I will try it on my work computer.
                        mike

                      • July 20, 2011 at 1:35 am #133631
                        videocat23
                        Participant

                          i can get this to work on a laptop running vista, but not on my desktop running XP.  So it would appear the TF is okay (sn 06846).  it shows up in the XP devices menu as a USB audio device at location 0.  

                          In the update utility it says no midi input devices available and does not detect the TF.  I've done some searches on here but haven't had luck with any solutions.  Any ideas to help would be appreciated.

                          Thanks

                        • July 20, 2011 at 1:55 am #133632
                          videocat23
                          Participant

                            Porkchop, 

                            Did you ever get your "no midi input devices" issue resolved?  I'm having the same issue and can't seem to find a fix.

                          • July 20, 2011 at 3:18 pm #133634
                            nickrose
                            Moderator
                            Eventide Staff

                              Make sure you have the latest version of the Updater. Disconnect all other USB devices. Try a different cable, and if that fails, different computer. Make sure you are using the power supply that came with the unit.

                              If all else fails, support@eventide.com

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