PLEASE HELP with Timefactor Update!

[Porkchop Xpress]

 
 

            I just bought an Eventide Timefactor
stompbox (serial # TF-01438) and I am trying to update to the newest version
and I cannot get the update utility to recognize the Timefactor.  I have a Sony Vaio laptop running XP and it
has two fully functioning 2.0 USB ports. 
When I plug the Timefactor in it says that my hardware is ready to use
then it disappears and the update utility tells me that ?No Eventide MIDI
devices are detected?.  I have tried
uninstalling the drivers, reinitiating the Timefactor, unplugging and trying in
different sockets, restarting my computer, etc? 
In the Sound Device manager the Timefactor shows as fully functioning
and enabled and in Location; 0.  All devices
associated (i.e. USB, Line In, MIDI) are enabled.
 Please Help!  I?m out of ideas.

 

Thank you,

Porks 

[drooney]

Hi Porks,

I received the email you sent to support@eventide.com. I will be following up with you in regards to your situation.

[Porkchop Xpress]

Awesome drooney!  I can't wait to get this pedal updated.  I honestly cannot imagine it sounding better than it does right now.  Thanks for the reply.  I'll be looking for your email.

-Porks 

[Porkchop Xpress]

 I replied to your email.  Update still not working.

[drooney]

Hi,

I replied to your email earlier this morning. Thank you for providing your information. I have escalated your issue and you should be receiving additional instructions shortly, if not already.

Best of luck!

[Porkchop Xpress]

Thanks for the reply. I returned an email to Alan Chaput but I haven't heard back with any further action.

Thanks

[mmiller]

I am having the same issues with my update. (SN TF 01052)
Has there been any progess?

Thanks,
Mike

[mfrank14]

Try another computer. 

I had this problem too.  In fact I went throught the process of having Sweetwater ship me a replacement (recomended by Eventide).  When I tried the replacement, I got the same error and knew it was the PC and not the TF.  So, I sent the replacement back and took my TF to work with me.  I did the update on my computer there with no problems.

 Hope this helps.

[mmiller]

Thanks mfrank. I will try it on my work computer.
mike

[videocat23]

i can get this to work on a laptop running vista, but not on my desktop running XP.  So it would appear the TF is okay (sn 06846).  it shows up in the XP devices menu as a USB audio device at location 0.  

In the update utility it says no midi input devices available and does not detect the TF.  I've done some searches on here but haven't had luck with any solutions.  Any ideas to help would be appreciated.

Thanks

[videocat23]

Porkchop, 

Did you ever get your "no midi input devices" issue resolved?  I'm having the same issue and can't seem to find a fix.

[nickrose]

Make sure you have the latest version of the Updater. Disconnect all other USB devices. Try a different cable, and if that fails, different computer. Make sure you are using the power supply that came with the unit.

If all else fails, support@eventide.com

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