I couldn’t register a product.

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    • January 14, 2013 at 5:30 pm #109483
      POG
      Participant

        What do I do if I do not know the date, place of purchase and store the pedals? I bought it in Russia in one person.

        I do not know now where to find it.

        My pedal "Eventide PitchFactor Stompbox" 
        Serial Number (PF-00585) 

        what do I do? 

      • January 14, 2013 at 6:24 pm #124172
        nickrose
        Moderator
        Eventide Staff

          Contact support@eventide.com with as much information as you can manage.

        • January 15, 2013 at 7:28 am #124175
          POG
          Participant

            Thanks, I already wrote to them. They still didn't answer.

          • January 15, 2013 at 7:29 am #124176
            POG
            Participant

              That to do to me if I don't know date, shop and a place of purchase of a pedal? I bought it in Russia from one musician. 

              I don't know now where to find it. 

              And how do I write a serial number? A brace or not? 

              (PF-00585) or PF-00585?

              * When I write the serial number without brackets, the site gives this error:

              A system error occurred while registering your product. Please contact Eventide support.

              * When serial number I write with brackets, the site asks the city, date and shop of purchase of a product. And I don't know it.

              ___Please help me to register the product.___

              (Sorry for my bad English.)

            • January 15, 2013 at 4:30 pm #135127
              ndeshpande
              Participant
              Eventide Staff

                Hi,

                As Nick said, please contact support@eventide.com, I'll check with the guy that handles e-mails to see if he's gotten your issue (or maybe see if it accidentally got caught up in spam filters or something similar). Also, please understand that we're a small team with limited resources and a decent bit on our plate at the moment, we try to get back to you in the same day for support e-mails but sometimes it takes longer. 

              • January 15, 2013 at 7:09 pm #135128
                POG
                Participant

                  Thanks a lot for support! ) ) ) The problem is solved! ) )

                • January 15, 2013 at 8:27 pm #135130
                  POG
                  Participant

                    Now a new problem. =((((

                    I downloaded an update for PitchFactor  3.5.0[4]. 

                    during the upgrade program gives this error:

                    ____________________________

                    Failed updating device PF-00585

                    Error updating device.

                    Please reboot your device and try updating again

                    I rebooted the device, but the problem wasn't solved. =/

                    in what there can be a reason of my problem?

                    there can be it because of an operating system of my computer? on my computer the operating system is installed WINDOWS 7 (x64)

                  • January 15, 2013 at 9:18 pm #135131
                    nickrose
                    Moderator
                    Eventide Staff

                      Try a few more times. If no luck, support@eventide.com

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