I couldn’t register a product.

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    • #109483
      POG
      Participant

      What do I do if I do not know the date, place of purchase and store the pedals? I bought it in Russia in one person.

      I do not know now where to find it.

      My pedal "Eventide PitchFactor Stompbox" 
      Serial Number (PF-00585) 

      what do I do? 

    • #124172
      nickrose
      Moderator
      Eventide Staff

      Contact support@eventide.com with as much information as you can manage.

    • #124175
      POG
      Participant

      Thanks, I already wrote to them. They still didn't answer.

    • #124176
      POG
      Participant

      That to do to me if I don't know date, shop and a place of purchase of a pedal? I bought it in Russia from one musician. 

      I don't know now where to find it. 

      And how do I write a serial number? A brace or not? 

      (PF-00585) or PF-00585?

      * When I write the serial number without brackets, the site gives this error:

      A system error occurred while registering your product. Please contact Eventide support.

      * When serial number I write with brackets, the site asks the city, date and shop of purchase of a product. And I don't know it.

      ___Please help me to register the product.___

      (Sorry for my bad English.)

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    • #135127
      ndeshpande
      Member

      Hi,

      As Nick said, please contact support@eventide.com, I'll check with the guy that handles e-mails to see if he's gotten your issue (or maybe see if it accidentally got caught up in spam filters or something similar). Also, please understand that we're a small team with limited resources and a decent bit on our plate at the moment, we try to get back to you in the same day for support e-mails but sometimes it takes longer. 

    • #135128
      POG
      Participant

      Thanks a lot for support! ) ) ) The problem is solved! ) )

    • #135130
      POG
      Participant

      Now a new problem. =((((

      I downloaded an update for PitchFactor  3.5.0[4]. 

      during the upgrade program gives this error:

      ____________________________

      Failed updating device PF-00585

      Error updating device.

      Please reboot your device and try updating again


      I rebooted the device, but the problem wasn't solved. =/

      in what there can be a reason of my problem?

      there can be it because of an operating system of my computer? on my computer the operating system is installed WINDOWS 7 (x64)

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    • #135131
      nickrose
      Moderator
      Eventide Staff

      Try a few more times. If no luck, support@eventide.com

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