- This topic is empty.
January 14, 2013 at 5:30 pm #109483POGParticipant
What do I do if I do not know the date, place of purchase and store the pedals? I bought it in Russia in one person.
I do not know now where to find it.
My pedal "Eventide PitchFactor Stompbox"
Serial Number (PF-00585)
what do I do?
January 14, 2013 at 6:24 pm #124172nickroseModeratorEventide Staff
Contact email@example.com with as much information as you can manage.
January 15, 2013 at 7:28 am #124175POGParticipant
Thanks, I already wrote to them. They still didn't answer.
January 15, 2013 at 7:29 am #124176POGParticipantThat to do to me if I don't know date, shop and a place of purchase of a pedal? I bought it in Russia from one musician.I don't know now where to find it.
And how do I write a serial number? A brace or not?
(PF-00585) or PF-00585?
* When I write the serial number without brackets, the site gives this error:A system error occurred while registering your product. Please contact Eventide support.* When serial number I write with brackets, the site asks the city, date and shop of purchase of a product. And I don't know it.Show More...Show Less...
___Please help me to register the product.___
(Sorry for my bad English.)
January 15, 2013 at 4:30 pm #135127ndeshpandeMember
As Nick said, please contact firstname.lastname@example.org, I'll check with the guy that handles e-mails to see if he's gotten your issue (or maybe see if it accidentally got caught up in spam filters or something similar). Also, please understand that we're a small team with limited resources and a decent bit on our plate at the moment, we try to get back to you in the same day for support e-mails but sometimes it takes longer.
January 15, 2013 at 7:09 pm #135128POGParticipant
Thanks a lot for support! ) ) ) The problem is solved! ) )
January 15, 2013 at 8:27 pm #135130POGParticipant
Now a new problem. =((((
I downloaded an update for PitchFactor 3.5.0.
during the upgrade program gives this error:
Failed updating device PF-00585
Error updating device.
Please reboot your device and try updating again
I rebooted the device, but the problem wasn't solved. =/
in what there can be a reason of my problem?
there can be it because of an operating system of my computer? on my computer the operating system is installed WINDOWS 7 (x64)Show More...Show Less...
January 15, 2013 at 9:18 pm #135131nickroseModeratorEventide Staff
Try a few more times. If no luck, email@example.com
- You must be logged in to reply to this topic.