Timefactor memory problem

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    • September 1, 2013 at 3:09 pm #111068
      Etienne
      Participant

        Hi,

        my TF has a memory problem, a bug or a backup battery fault…??

        I use it in Bank mode and when I power off then power on, it always come back in play mode.

        My preset are still here when I go back in bank mode, but now I can't no more save a preset, when I push the encoder to confirm the save, it fails, something unreal appears on the screen (never the same thing), and then it's blocked, and I have to power on again, sometimes it power off directly…

        Thanks for telling me what can I do to solve this problem,  possibly not to loose my favorite preset.

        Etienne

      • September 1, 2013 at 9:43 pm #124751
        nickrose
        Moderator
        Eventide Staff

          You can probably fix the preset problems by setting the unit to Factory defaults (see User Manual).

          But, the cause of this problem is less obvious. It could be a faulty power supply – are you using the one that came with it ?

        • September 1, 2013 at 10:14 pm #124753
          Etienne
          Participant

            yes, I was thinking about restore factory preset, but I have to save my preset first, have to see how to do it.

            I use a Cioks DC10, but the problem is still there when Iuse the original Power supply.

            You think it's more a soft problem, not a battery fault, don't know if there's one ?

          • September 2, 2013 at 1:16 pm #135581
            nickrose
            Moderator
            Eventide Staff

              There is no battery. It just .. remembers.

              Or to be exact, it should remember. Power supply issues can make it forgetful, but if it is not this, it would suggest a hardware problem.

            • September 2, 2013 at 2:10 pm #135582
              Etienne
              Participant

                ok thanks, I guess all I have to do is to  try a reset after saving my preset.

                I hope it will solve the problem…

              • September 3, 2013 at 9:35 pm #135591
                Etienne
                Participant

                  so I 've done the initializing procedure, and the problem is still there, it bugs when I want to save a preset.

                  What can I do now, something that I can check inside or other things ?

                  Thanks again for answering.

                • September 5, 2013 at 12:15 pm #135592
                  nickrose
                  Moderator
                  Eventide Staff

                    Sounds like support@eventide.com. Sorry.

                  • September 6, 2013 at 2:18 pm #135597
                    Etienne
                    Participant

                      Good news, I've loaded the last version software and it seems that the problem disapear.

                      I can now save my preset and it remembers all the parameters.

                      I check my PS Cioks DC10, and it gives 8.69V, don't think that was the problem ?

                      I hope the problem will not come back again.

                      Bye !

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