Anyone want an H9?

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    • May 24, 2014 at 5:23 am #111641
      oakridge
      Participant

        Just kidding–well not really

        man have I had some techno issues with upgrading to 4.8

        Saw the new graphic compressor plugin so thought I would download it

        needed to update to 4.8

        tried to–bad transfer of firmare–unable to use just kept saying read..write..bad and shut off

        power cycling/re try no good

        eventually had to download boot 2.8 bam which updated system firmware

        now able to download 4.8 but bluetooth pairs but won't recognise on iPhone app/ipad app and mbp/usb says invalid serial number

        so now I've got 4.8 just can't use h9 control or download my backed up presets

        my boss chorus and digital delay are beckoning me

        hope I can get it sorted

        support have been great but with the time diff here in Aus I normally get an email about 4-5 in am then try to sort before work etc at 6am and this has now gone back and forth for about 4 days!!

        hopefully the graphic/comp alto is worth it

      • May 24, 2014 at 12:26 pm #125981
        Dalmanours
        Participant

          After downloading the update, the H9 will flash with "write" or "read". It is actually updating and it could take  a few minutes. So try again your update and let the H9 time to do his job 😉

        • May 24, 2014 at 1:20 pm #125982
          gkellum
          Participant

            If it's saying invalid serial number after the update, try doing a system restore.  Turn your H9 off and on again with the HotKnob and big wheel pressed.  This will most likely help, but it will restore your H9 to your factory presets.  You said you had your presets in H9 Control though, right?

            Sorry to hear that you had so much trouble with the updating by the way.  The H9 has generally speaking a much more bullet proof updating system than the earlier Factor pedals, but we have had sporadic problems where people need to fix the software responsible for the updating, i.e. the boot loader.

          • May 24, 2014 at 3:40 pm #136702
            oakridge
            Participant

              Thanks for the help

              nothing working yet

              both blue lights on when pair with ophone

              but connection times out

              have tried numerous system restores (isn't it hot knob and right foots witch key– not hot knob and big button) until says clear– Mac updated sees box and can update firmware but afterwards still won't aallow connection with H9 says invalid series number or just times out

            • May 24, 2014 at 3:55 pm #136703
              gkellum
              Participant

                oakridge:

                isn't it hot knob and right foots witch key– not hot knob and big button

                That restores the system settings. The big wheel and right footswitch restores the system settings and the factory presets and is a bit more thorough.

                When you go into the system mode on the H9, do you see the right serial number there for your unit? To check that, you press the HotKnob and right footswitch to go into system mode, scroll to Utilities, press the HotKnob (I think) to go into Utilities, scroll to SerialNo, and press the HotKnob to go into the SerialNo setting. Pressing the  HotKnob and right footswitch will take you back out of system mode.

              • May 24, 2014 at 11:17 pm #136704
                oakridge
                Participant

                  Ok

                  i did that

                  seriel number says -NONE-

                  how do I re key series number?

                • May 24, 2014 at 11:56 pm #136705
                  gkellum
                  Participant

                    oakridge:

                    how do I re key series number?

                    Great. So, now, we know the root of the problem. My colleague, Nick, is going to have to help you with restoring the serial number as only he can do that. I think you already sent an email to support@eventide.com about your updating problem on Friday, no? Would you mind sending another quick mail with a link to this thread, the serial number of your H9, and what kind of computer(s) you have? I think I remember you saying you have a Mac, no?

                  • May 25, 2014 at 12:59 am #136706
                    oakridge
                    Participant

                      Thanks gkellum

                      have sent email

                      hopefully this will fix it

                    • May 28, 2014 at 1:27 am #136725
                      oakridge
                      Participant

                        Unit can't be fixed with updates

                        have to send back to eventide from here in Australia

                        there are some advantages to plug and play stomp boxes!!!

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