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May 24, 2014 at 5:23 am #111641
Just kidding–well not really
man have I had some techno issues with upgrading to 4.8
Saw the new graphic compressor plugin so thought I would download it
needed to update to 4.8
tried to–bad transfer of firmare–unable to use just kept saying read..write..bad and shut off
power cycling/re try no good
eventually had to download boot 2.8 bam which updated system firmware
now able to download 4.8 but bluetooth pairs but won't recognise on iPhone app/ipad app and mbp/usb says invalid serial number
so now I've got 4.8 just can't use h9 control or download my backed up presetsShow More...Show Less...
my boss chorus and digital delay are beckoning me
hope I can get it sorted
support have been great but with the time diff here in Aus I normally get an email about 4-5 in am then try to sort before work etc at 6am and this has now gone back and forth for about 4 days!!
hopefully the graphic/comp alto is worth it
May 24, 2014 at 12:26 pm #125981DalmanoursParticipant
After downloading the update, the H9 will flash with "write" or "read". It is actually updating and it could take a few minutes. So try again your update and let the H9 time to do his job 😉
May 24, 2014 at 1:20 pm #125982
If it's saying invalid serial number after the update, try doing a system restore. Turn your H9 off and on again with the HotKnob and big wheel pressed. This will most likely help, but it will restore your H9 to your factory presets. You said you had your presets in H9 Control though, right?
Sorry to hear that you had so much trouble with the updating by the way. The H9 has generally speaking a much more bullet proof updating system than the earlier Factor pedals, but we have had sporadic problems where people need to fix the software responsible for the updating, i.e. the boot loader.
May 24, 2014 at 3:40 pm #136702
Thanks for the help
nothing working yet
both blue lights on when pair with ophone
but connection times out
have tried numerous system restores (isn't it hot knob and right foots witch key– not hot knob and big button) until says clear– Mac updated sees box and can update firmware but afterwards still won't aallow connection with H9 says invalid series number or just times out
May 24, 2014 at 3:55 pm #136703
isn't it hot knob and right foots witch key– not hot knob and big button
That restores the system settings. The big wheel and right footswitch restores the system settings and the factory presets and is a bit more thorough.
When you go into the system mode on the H9, do you see the right serial number there for your unit? To check that, you press the HotKnob and right footswitch to go into system mode, scroll to Utilities, press the HotKnob (I think) to go into Utilities, scroll to SerialNo, and press the HotKnob to go into the SerialNo setting. Pressing the HotKnob and right footswitch will take you back out of system mode.
May 24, 2014 at 11:17 pm #136704
i did that
seriel number says -NONE-
how do I re key series number?
May 24, 2014 at 11:56 pm #136705
how do I re key series number?
Great. So, now, we know the root of the problem. My colleague, Nick, is going to have to help you with restoring the serial number as only he can do that. I think you already sent an email to email@example.com about your updating problem on Friday, no? Would you mind sending another quick mail with a link to this thread, the serial number of your H9, and what kind of computer(s) you have? I think I remember you saying you have a Mac, no?
May 25, 2014 at 12:59 am #136706
have sent email
hopefully this will fix it
May 28, 2014 at 1:27 am #136725
Unit can't be fixed with updates
have to send back to eventide from here in Australia
there are some advantages to plug and play stomp boxes!!!
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