Help needed, cannot MAX OUT

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    • March 31, 2015 at 4:08 pm #112459
      jschubert
      Participant

        Hi,

        got my H9 core today and want to Max Out.by buying 15 algos It's not working. Unfortuneately it has to be done 1 at a time.

        After purchasing 8 algos the Amazon payment does not work anymore. Say it need manual check.

        I contacted my bank, none of my credit cards are blocked. They blame Amazon.

        I'll really disapointed if I am not able to Max Out until midnigth.

        Needchelp urgently

        Thanks

        Joerg

      • March 31, 2015 at 4:19 pm #127672
        gkellum
        Participant

          Don't worry. We'll be able to help you out. Please send an email to support@eventide.com and copy and paste your forum post into the email.

        • March 31, 2015 at 11:27 pm #138680
          akindo

            Hi,

            I'm having the same problem, bought my H9 today and made 5 out of my required 10 to MaxOUT before I get the message "The transaction has been flagged for manual investigation". I'm guessing it's because there's so many individual payments done one after the other. I will send an email referring to this post, along with a screenshot.

            Looking forward to use this cool device, also in DJ sets.

            Thanks! 🙂

          • April 1, 2015 at 12:54 am #138682
            AAgnello
            Moderator
            Eventide Staff

              Sorry you and others are having this problem. Please send an email to support@eventide.com and they'll waive the deadline.

            • April 1, 2015 at 1:21 am #127674
              minorguy

                I just now had the same problem with amazon after buying five.

              • April 1, 2015 at 3:03 am #138683
                breathwater
                Participant

                  I am about to max out.. Using this post as proof in case i get the same issue… Less than four hours until midnight here in Cali

                • April 1, 2015 at 9:40 am #138686
                  jnorris
                  Participant

                    Just get an iTunes gift card for whatever balance needed to complete the max out. I had the same problem with my bank.

                  • April 14, 2015 at 7:38 am #138849
                    Goldmember
                    Participant

                      Same here, bought 4 or 5 algos and now Amazon want´s to manual check… So I will contact support.

                      By the way, am I the only one who can not  check details of his profile on the Eventide website? I´m logged in but if I try to check my profile or see my products I get this message:

                      Error: There is an error during processing request

                    • April 15, 2015 at 2:03 pm #138858
                      Goldmember
                      Participant

                        Hi,

                        I found a "solution" and am now MAX-ed out:

                        I tried to buy more algos a day later and it worked for another 5-6 algos. Then I waited about 2-3 hours and was able to buy the rest of the algos to max out!

                        It´s a matter of patience 🙂

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