Has anybody been able to purchase SpaceTime?

Tagged: spacetime

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- February 1, 2016 at 9:23 pm #113205
  bpamier
  Participant
  It looks like it’s released, but my options to TRY and BUY are ghosted in both the iPhone and Mac app. I notice the same for Crush Station, but everything else looks fine.
- February 1, 2016 at 9:29 pm #142343
  jgoldbach
  Participant
  That's a requirement for each new algorithm release.
  
  Downloads available here.
- February 1, 2016 at 9:33 pm #142344
  bpamier
  Participant
  Thanks, but to clarify, I am updated and see the algorithms, but the TRY and BUY buttons are ghosted and cannot be used. I am logged into my account and connected to my H9.
- February 1, 2016 at 9:38 pm #142345
  jgoldbach
  Participant
  That if you didn't upgrade the firmware on your pedal when CrushStation was released, you'll need to do that.
  
  This might help.
- February 1, 2016 at 9:45 pm #142346
  bpamier
  Participant
  Doh! Thank you. I’ll try that!
- February 1, 2016 at 9:56 pm #142347
  spaceJam
  No more “first month is free” for everyone?
- February 1, 2016 at 10:47 pm #142348
  draakenworld
  Participant
  I had to update both the H9 Control and the firmware to enable purchase of the new algorithm.
- February 1, 2016 at 10:54 pm #142349
  jgoldbach
  Participant
  Sorry, no more 30 days for free.
- February 1, 2016 at 10:55 pm #142350
  bpamier
  Participant
  Thanks guys! The firmware update worked.
- February 2, 2016 at 8:26 am #142363
  Bodde
  Participant
  Do I also need to reinstall the app on my iPhone?
- February 2, 2016 at 2:01 pm #142367
  bpamier
  Participant
  Yes, you will have to have the latest app update on your phone or your computer to see SpaceTime.
- February 2, 2016 at 4:38 pm #142369
  ChamomileShark
  Participant
  hi, do you have to unstall the H9 control app first? (I’m on Windows 7 PC)
- February 3, 2016 at 1:51 am #142390
  Eric Rowland
  No need to uninstall.
- February 3, 2016 at 11:21 am #142397
  Heliocentric
  Participant
  Hi all,
  
  I’ve updated the H9 and tried to download the Spacetime algorithm. It seemed to go through ok but it’s not on the H9 and it doesn’t say already purchased on the app. If I try to purchase it again it says I already have and redownloads but then just hangs.
  
  Any thoughts?
  - February 3, 2016 at 3:24 pm #142403
    gkellum
    Participant
    heliocentric wrote:
    
    I've updated the H9 and tried to download the Spacetime algorithm. It seemed to go through ok but it's not on the H9 and it doesn't say already purchased on the app. If I try to purchase it again it says I already have and redownloads but then just hangs.
    
    Any thoughts?
    
    It sounds like you bought the algorithm on an iOS device. Please click on the Settings button on the bottom right hand corner of H9 Control and go to Restore Purchases. Hopefully, using the restore purchases function will fix that problem. If not, please forward the receipt you got from Apple for your purchase to support@eventide.com, and we'll get things sorted out on our side.
  - February 3, 2016 at 7:53 pm #142412
    Heliocentric
    Participant
    gkellum wrote:
    
    heliocentric wrote:
    
    I’ve updated the H9 and tried to download the Spacetime algorithm. It seemed to go through ok but it’s not on the H9 and it doesn’t say already purchased on the app. If I try to purchase it again it says I already have and redownloads but then just hangs.
    
    Any thoughts?
    
    It sounds like you bought the algorithm on an iOS device. Please click on the Settings button on the bottom right hand corner of H9 Control and go to Restore Purchases. Hopefully, using the restore purchases function will fix that problem. If not, please forward the receipt you got from Apple for your purchase to support@eventide.com, and we’ll get things sorted out on our side.
    
    Thanks for your help.
    
    I tried your suggestion and it turned out there was an issue with my log in details. I logged out and in again and everything is good now.
    
    Thanks again for your help.
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