Has anybody been able to purchase SpaceTime?

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    • #113205
      bpamier
      Participant

      It looks like it’s released, but my options to TRY and BUY are ghosted in both the iPhone and Mac app. I notice the same for Crush Station, but everything else looks fine.

    • #142343
      jgoldbach
      Participant

      That's a requirement for each new algorithm release.

      Downloads available here.

    • #142344
      bpamier
      Participant

      Thanks, but to clarify, I am updated and see the algorithms, but the TRY and BUY buttons are ghosted and cannot be used. I am logged into my account and connected to my H9.

    • #142345
      jgoldbach
      Participant

      That if you didn't upgrade the firmware on your pedal when CrushStation was released, you'll need to do that.

      This might help.

    • #142346
      bpamier
      Participant

      Doh! Thank you. I’ll try that!

    • #142347
      spaceJam
      Member

      No more “first month is free” for everyone?

    • #142348
      draakenworld
      Participant

      I had to update both the H9 Control and the firmware to enable purchase of the new algorithm.

    • #142349
      jgoldbach
      Participant

      Sorry, no more 30 days for free.

    • #142350
      bpamier
      Participant

      Thanks guys! The firmware update worked.

    • #142363
      Bodde
      Participant

      Do I also need to reinstall the app on my iPhone?

    • #142367
      bpamier
      Participant

      Yes, you will have to have the latest app update on your phone or your computer to see SpaceTime.

    • #142369
      ChamomileShark
      Participant

      hi, do you have to unstall the H9 control app first? (I’m on Windows 7 PC)

    • #142390
      Eric Rowland
      Member

      No need to uninstall.

    • #142397
      Heliocentric
      Participant

      Hi all,

      I’ve updated the H9 and tried to download the Spacetime algorithm. It seemed to go through ok but it’s not on the H9 and it doesn’t say already purchased on the app. If I try to purchase it again it says I already have and redownloads but then just hangs.

      Any thoughts?

      • #142403
        gkellum
        Member
        heliocentric wrote:

        I've updated the H9 and tried to download the Spacetime algorithm. It seemed to go through ok but it's not on the H9 and it doesn't say already purchased on the app. If I try to purchase it again it says I already have and redownloads but then just hangs.

        Any thoughts?

        It sounds like you bought the algorithm on an iOS device.  Please click on the Settings button on the bottom right hand corner of H9 Control and go to Restore Purchases.  Hopefully, using the restore purchases function will fix that problem.  If not, please forward the receipt you got from Apple for your purchase to support@eventide.com, and we'll get things sorted out on our side.

      • #142412
        Heliocentric
        Participant
        gkellum wrote:

        heliocentric wrote:

        I’ve updated the H9 and tried to download the Spacetime algorithm. It seemed to go through ok but it’s not on the H9 and it doesn’t say already purchased on the app. If I try to purchase it again it says I already have and redownloads but then just hangs.

        Any thoughts?

        It sounds like you bought the algorithm on an iOS device.  Please click on the Settings button on the bottom right hand corner of H9 Control and go to Restore Purchases.  Hopefully, using the restore purchases function will fix that problem.  If not, please forward the receipt you got from Apple for your purchase to support@eventide.com, and we’ll get things sorted out on our side.

        Thanks for your help.

        Show More...

        I tried your suggestion and it turned out there was an issue with my log in details. I logged out and in again and everything is good now.

        Thanks again for your help.

        Show Less...
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