BlackHole (not showing), iLok and a computer NOT on internet

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    • April 9, 2016 at 12:05 am #113402
      Malhomme
      Participant

        Hi to all.

        I just purchased BlackHole on PluginDiscount, and a iLok2 in a local store.

         

        I registered black in computer at home and tranfered the licence intp the key.

        I will use it on mu music compute rthat have no internet.

        The iLok preocedure is a bit unclear to me (english is no my native tongue).

        I installed BlackHole on the comuter (W7 64) and the plug doesn’t show in cubase, as well as the “ilok licence manager” also.

         

        Blackhole doesn’t show. And whiel on my int ernet computer licences are seen on the key, on the music computer since there is no internet the licence manager says it sees two licences (the other is Slate Digital FG-X) it says they are unknown and appear grey.

         

        Any hint ?

        Thanks in advance

      • April 9, 2016 at 8:50 am #143141
        Malhomme
        Participant

          SOrry. I appear a bit unclear.

          I have 2 computers. One on internet, one for music which has no connexion.

          – I d/l the iLok manager, regsitered my plug in, and transfered my licence to the key. One can se the licence on the key, within the iLok licence manager.

          – I installed both licence manager and BlackHole on my music computer.

          – Blackhole doesn”t show in cubase

          – opening the licence manager on the music computer also shw licence but in grey, with no name just a generic ‘licence ‘ term. 

        • April 10, 2016 at 2:24 pm #143145
          DGillespie
          Moderator
          Eventide Staff

            Hello Malhomme,

             

            Can you send me a screenshot of the Blackhole license as it's showing on your music computer which is not connected to the internet?

             

            Thank You,

            Dan

             

             

            Can you also double check that the Blackhole.dll is in the VST folder that Cubase is scanning?  By the default installation it might not be, but you can change it to use your VST folder.  Please only install the 64 bit version if that's what you are using.

          • April 11, 2016 at 8:46 am #143150
            Malhomme
            Participant

              Hello I found out do the following

              1) uninstall BlackHole

              2) plug the iLok in before installing, but directly in the computer, not in a USB hub like it was before

              3) resintall BlackHole, and keep it’s default path (instead of my hierarchy of folders)

              4) start cubase –> it works.

               

              I don’t know what was desicive, either istalling with iLok, either not using a USB hub, or keepeing the default path, I don’t know.

            • April 11, 2016 at 4:04 pm #143153
              tlongabaugh
              Moderator
              Eventide Staff

                My guess is that Cubase was looking at the 32-bit instead of the 64-bit plug-in. Either way, glad you got it working!

              • April 11, 2016 at 6:03 pm #143157
                Malhomme
                Participant

                  Maybe, I don’t know. I had not installed the 32 bit plug in before, as i run a 64 bit only system. 

                  But with this new install, I changed nothing in the default, so the 32 bit version got installed also.

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