Pitchfactor & H9 Control Problem

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- February 3, 2017 at 4:07 pm #113996
  Hellmaster92
  Participant
  Hi,
  
  I’m trying to connect my Pitchfactor to update it and save my preset on H9 Control.
  
  I plugged it and then launch H9 Control. I have an error message that reads :
  
  “A communication error occured while communicating with your stompbox. A stompbox cannot be registered unless it’s connected to and communication with the app.”
  
  And then a second one :
  
  “An error occured while communicating with the Pitchfactor device ” PF-XXXXX “
  
  The stompbox is not responding. Please verify it is still connected. (Error code MessageConstants::sm_response_timeout)
  
  Error code (sm_response_timeout)”
  
  My pitchfactor got the firmware 5.0.0[4].
  
  I downloaded and installed the lastest version of H9 Control & it’s doesn’n work.
  
  I can launch Eventide Direct Updater. With another USB cable it works. But the Pitchfactor is named “Unknown” and it only suggests me to update my PF to 5.2.0[6].
  
  By the way, the 5.0.0[4] seems to be compatible with the H9 Control.
  
  I don’t want to update it to the 5.2.0[6], I lost my preset (last year) doing this. And I can’t save them with H9…
  
  I tried severals USB cables & all of my Midi Ports.
  
  Have you got a solution ?
  
  Thank you in advance,
  
  Rémi
- February 3, 2017 at 4:21 pm #145680
  gkellum
  Participant
  Are you on Mac or Windows? We wrote down some tips on trouble shooting connectivity problems in the H9 Control manual. The section on connecting to a device is at the start of the manual:
  
  https://www.eventideaudio.com/support/downloads/h9-control-manual
- February 3, 2017 at 6:18 pm #145681
  Hellmaster92
  Participant
  Thank you, I’m gonna read this. I’m on windows 10 64 Bits.
- February 5, 2017 at 4:39 pm #145693
  Hellmaster92
  Participant
  Hi,
  
  I read and tried everything in the doc, nothing worked. I also tried a third cable, and on a second computer. And it doesn’t work.
  
  The USB outlet on my PF moves a little. Could it be the reason ? I never hit my stompbox, it never falls… It’s always protected in my pedalboard.
  
  I saw on your doc that I can do the same things I want with MIDI ports. Could you confirme that ? I just want to save my preset and reorganize them.
  
  I have a Midi to USB cable :
  
  https://www.thomann.de/fr/maudio_midisport_uno.htm?sid=1f9d030f5e4699416ecd851cceea1bba
  
  It works great with my Strymons. I know it is in good conditions.
  
  I will go to pick it up to my studio next week if you confirm me I can save my preset with MIDI connections.
  
  Thank you in advance!
  
  Rémi
- February 5, 2017 at 4:42 pm #145694
  gkellum
  Participant
  Yes, it should work with MIDI as well. Please try that instead.
- February 18, 2017 at 7:55 pm #145774
  Hellmaster92
  Participant
  Hi,
  
  I tried with MIDI, it still doesn’t work.
  
  I connected it manually. H9 crashed one time in two. The other time, it recognizes the stompbox as the USB does, but crash a few second after with the same message.
  
  Any idea ?
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