Pitchfactor & H9 Control Problem

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    • #113996
      Hellmaster92
      Participant

      Hi,

       

      I’m trying to connect my Pitchfactor to update it and save my preset on H9 Control.

       

      I plugged it and then launch H9 Control. I have an error message that reads :

       

      “A communication error occured while communicating with your stompbox. A stompbox cannot be registered unless it’s connected to and communication with the app.”

       

      And then a second one :

      Show More...

       

      “An error occured while communicating with the Pitchfactor device ” PF-XXXXX “

      The stompbox is not responding. Please verify it is still connected. (Error code MessageConstants::sm_response_timeout)

      Error code (sm_response_timeout)”

       

       

      My pitchfactor got the firmware 5.0.0[4].

       

      I downloaded and installed the lastest version of H9 Control & it’s doesn’n work.

       

      I can launch Eventide Direct Updater. With another USB cable it works. But the Pitchfactor is named “Unknown” and it only suggests me to update my PF to 5.2.0[6].

      By the way, the 5.0.0[4] seems to be compatible with the H9 Control.

       

      I don’t want to update it to the 5.2.0[6], I lost my preset (last year) doing this. And I can’t save them with H9…

       

      I tried severals USB cables & all of my Midi Ports.

       

      Have you got a solution ?

       

      Thank you in advance,

       

      Rémi

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    • #145680
      gkellum
      Member

      Are you on Mac or Windows?  We wrote down some tips on trouble shooting connectivity problems in the H9 Control manual.  The section on connecting to a device is at the start of the manual:

      https://www.eventideaudio.com/support/downloads/h9-control-manual

    • #145681
      Hellmaster92
      Participant

      Thank you, I’m gonna read this. I’m on windows 10 64 Bits.

    • #145693
      Hellmaster92
      Participant

      Hi,

       

      I read and tried everything in the doc, nothing worked. I also tried a third cable, and on a second computer. And it doesn’t work.

      The USB outlet on my PF moves a little. Could it be the reason ? I never hit my stompbox, it never falls… It’s always protected in my pedalboard.

       

      I saw on your doc that I can do the same things I want with MIDI ports. Could you confirme that ? I just want to save my preset and reorganize them.

      I have a Midi to USB cable :

      https://www.thomann.de/fr/maudio_midisport_uno.htm?sid=1f9d030f5e4699416ecd851cceea1bba

      It works great with my Strymons. I know it is in good conditions.

      Show More...

      I will go to pick it up to my studio next week if you confirm me I can save my preset with MIDI connections.

       

      Thank you in advance!

       

      Rémi

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    • #145694
      gkellum
      Member

      Yes, it should work with MIDI as well.  Please try that instead.

    • #145774
      Hellmaster92
      Participant

      Hi,

       

      I tried with MIDI, it still doesn’t work.

       

      I connected it manually. H9 crashed one time in two. The other time, it recognizes the stompbox as the USB does, but crash a few second after with the same message.

       

      Any idea ?

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