EQuivocate for Focusrite

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    • #114821
      anthonylavoie
      Participant

        I cannot for the life of me register this plugin.  Every time I try, it tells me that the serial number is invalid.  Anyone else having a problem?  Thanks in advance!

      • #149648
        jgoldbach
        Participant

          Hi There,

          We have had some reports of registration problems, but have been unable to reproduce the problem. Please send your username (anthonylavoie) along with your iLok account, plug-in serial number and key to support@eventide.com and we'll make sure we get you registered.

          Did you happen to copy and paste the registration information? If so, please try entering the information manually and see if that helps.

          My apologies for your inconvenience. 

        • #149649
          anthonylavoie
          Participant

            Hey, thanks for the quick response!  Turns out its not your fault, Im just a dingus!  I got it up and running and am having fun.  Thanks again!

            • #149653
              DGillespie
              Moderator
              Eventide Staff
                anthonylavoie wrote:

                Hey, thanks for the quick response!  Turns out its not your fault, Im just a dingus!  I got it up and running and am having fun.  Thanks again!

                Glad to hear you got it working!

            • #149651
              jgoldbach
              Participant

                Hope you enjoy!

              • #149686
                manhippo
                Participant

                  Hi there,

                  I got the registration to work, but the installer appears to be corrupt. I’ve downloaded it a bunch of times, and both windows and winrar can’t seem to open the zip file (or rather they open it, complain it’s corrucpt, then shut it down). Any thoughts? Is this a known issue or just me?

                  • #149689
                    tlongabaugh
                    Moderator
                    Eventide Staff
                      manhippo wrote:

                      Hi there,

                      I got the registration to work, but the installer appears to be corrupt. I've downloaded it a bunch of times, and both windows and winrar can't seem to open the zip file (or rather they open it, complain it's corrucpt, then shut it down). Any thoughts? Is this a known issue or just me?

                      Hi, what versions of Windows are you on? We're not having any issues unzipping on Win10 here.

                    • #149691
                      DGillespie
                      Moderator
                      Eventide Staff
                        manhippo wrote:

                        Hi there,

                        I got the registration to work, but the installer appears to be corrupt. I've downloaded it a bunch of times, and both windows and winrar can't seem to open the zip file (or rather they open it, complain it's corrucpt, then shut it down). Any thoughts? Is this a known issue or just me?

                        Hi manhippo,

                        We're not having any problems here at all.  Can you give us the actual error message you're seeing?

                        Thanks,

                        Dan

                    • #149778
                      dongissel
                      Participant

                        I can extract the Windows installer (1.5.2) just fine, but when I try to run it, I’m getting an error from Windows Smart Screen (Win 10, fully updated) about the installer being “unrecognized”. If I had to guess, I’d say it was missing a signature or certificate. Any ideas? I’m not clicking “Allow anyway” here.

                        • #149799
                          DGillespie
                          Moderator
                          Eventide Staff
                            dongissel wrote:

                            I can extract the Windows installer (1.5.2) just fine, but when I try to run it, I'm getting an error from Windows Smart Screen (Win 10, fully updated) about the installer being "unrecognized". If I had to guess, I'd say it was missing a signature or certificate. Any ideas? I'm not clicking "Allow anyway" here.

                            Hi Dongissel,

                            Unfortunately, the Windows installers aren't signed, so you will see that smart screen warning when you install and you'll have to click "allow anyway" to get through it.  We've started looking into how we can begin to sign Windows installer, but, we don't know anything about it, so it's not going to happen overnight.  You're right, though, that we should be doing it and we're trying to figure out how best to.

                            Thanks for writing,

                            Dan

                          • #149800
                            dongissel
                            Participant
                              DGillespie wrote:

                              dongissel wrote:

                              I can extract the Windows installer (1.5.2) just fine, but when I try to run it, I’m getting an error from Windows Smart Screen (Win 10, fully updated) about the installer being “unrecognized”. If I had to guess, I’d say it was missing a signature or certificate. Any ideas? I’m not clicking “Allow anyway” here.

                              Hi Dongissel,

                              Unfortunately, the Windows installers aren’t signed, so you will see that smart screen warning when you install and you’ll have to click “allow anyway” to get through it.  We’ve started looking into how we can begin to sign Windows installer, but, we don’t know anything about it, so it’s not going to happen overnight.  You’re right, though, that we should be doing it and we’re trying to figure out how best to.

                              Thanks for writing,

                              Dan

                               

                              Hi Dan,

                              yeah, I finally figured out it wasn’t a fluke when I tried installing my newly purchased UltraReverb and UltraChannel and got the same result. I figured either your entire pipeline had been taken over by evil chinese hackers (it’s always China, isn’t it?), or it was systematic for your installers in general, so I took the chance and allowed it. So far my computer hasn’t been blown up or taken over for bitcoin-mining, as far as I know, so I reckon I’m safe for now. But you really should look into this… this is my first experience with Eventide after having been a long-time TC Electronic user with the now dead PowerCore-platform, and this wasn’t the best first impression you could’ve made. 😉 I know how these things work, though, so don’t worry, I’m not leaving in a hurry.

                              /A.

                          • #149891

                            Ive already done all of that above but it just wont show up at my pro tools live pls help

                            • #149900
                              nsanchez
                              Moderator
                              Eventide Staff
                                innosensius wrote:
                                Ive already done all of that above but it just wont show up at my pro tools live pls help

                                Pro Tools Live uses AAX DSP. EQuivocate is compatible with AAX Native. 

                            • #150705
                              anthonylavoie wrote:

                              I cannot for the life of me register this plugin.  Every time I try, it tells me that the serial number is invalid.  Anyone else having a problem?  Thanks in advance!

                            • #150706
                              anthonylavoie wrote:

                              I cannot for the life of me register this plugin.  Every time I try, it tells me that the serial number is invalid.  Anyone else having a problem?  Thanks in advance!

                              • #150707
                                DGillespie
                                Moderator
                                Eventide Staff
                                  juan gomez wrote:

                                  anthonylavoie wrote:

                                  I cannot for the life of me register this plugin.  Every time I try, it tells me that the serial number is invalid.  Anyone else having a problem?  Thanks in advance!

                                  Is this to imply you're having the same problem?  If so, can you send your serial number and license key to support@eventide.com?

                                   

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