We're sorry you are unhappy.

I would suggest you contact support@eventide.com regarding the faulty switch and registration problems – please give full information, including name of dealer and your personal details, and serial number.

Not sure why you need to reset to factory specs – but assuming you do – what are you doing, and what happens as a result ?

Note that there is a national holiday at present, and you are unlikely to get a reply until next week.