used H9 max Registering fail

This topic has 7 replies, 4 voices, and was last updated 2 months, 2 weeks ago by tbskoglund
Eventide Staff
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- March 22, 2022 at 8:00 am #162938
  
  doos
  Participant
  
  I bought a used H9 MAX, follow the web https://www.eventideaudio.com/support/registering-a-used-stompbox/ to regist it.
  
  I sent an email including the serial number and user name, attached the photo with the serial number, and received the registration link. I logged in with my user name and password, the web told me “Sorry, your username and password are incorrect – please try again. “I have tried it many times.
- March 22, 2022 at 9:16 am #162940
  
  tbskoglund
  Moderator
  Eventide Staff
  
  Sorry for the issue you are having. I would suggest responding to your support ticket that you started when you sent in the picture of the serial number. Let them know what your username/email address is and that you are having trouble logging in, and they can reset your password.
- March 22, 2022 at 10:25 pm #162953
  
  doos
  Participant
  
  I have received another email and registered successfully. Thank you very much for your reply!
  - March 23, 2022 at 9:30 am #162967
    
    tbskoglund
    Moderator
    Eventide Staff
    
    You’re welcome. Glad to hear this has been resolved.
- March 22, 2022 at 10:51 pm #162954
  
  Konarandy
  Participant
  
  I have the H9 and I have an account, when I put in the serial number nothing happens? When I go to bluetooth on the iPhone
  
  and connect with the H9 with my account basically theres a box with no info of my unit. Id love to use the iPhone app with the H9
  - March 23, 2022 at 9:32 am #162968
    
    tbskoglund
    Moderator
    Eventide Staff
    
    Hello,
    
    I just looked up your Eventide account and there is no H9 registered to your account, you must first register your unit it use it with H9 Control.
    
    You can register a product here: https://www.eventideaudio.com/my-account/
    
    If this is a used stompbox, please see the following instructions: https://www.eventideaudio.com/support/registering-a-used-stompbox/
- February 9, 2024 at 9:25 am #178048
  
  GideonJean
  Participant
  
  If I buy a used H9 Max, but without the user account, when registering it under my account, will it still be considered an H9 Max, or will I need to purchase the H9 Max license again?
  - February 9, 2024 at 10:15 am #178050
    
    tbskoglund
    Moderator
    Eventide Staff
    
    Yes, once an H9 has become a Max unit it will always remain an H9 Max.
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