I sent an email including the serial number and user name, attached the photo with the serial number, and received the registration link. I logged in with my user name and password, the web told me “Sorry, your username and password are incorrect – please try again. “I have tried it many times.
Sorry for the issue you are having. I would suggest responding to your support ticket that you started when you sent in the picture of the serial number. Let them know what your username/email address is and that you are having trouble logging in, and they can reset your password.