H9 Core not connecting iOS devices

Home › Forums › Products › Stompboxes › H9 Core not connecting iOS devices

  • This topic has 5 replies, 2 voices, and was last updated 4 years ago by joecozzi
    Eventide Staff
    .
Viewing 3 reply threads
  • Author
    Posts
    • October 21, 2022 at 4:31 pm #166027
      gibertoni
      Participant

        I returned to use my H9 after 5 years stopped. It happens that I am not able to connect via bluetooth with iOs devices.
        I’ve already tried it with an iPhone 11 and an old iPad 3. Both give the same error, as shown in the attached image.
        I updated the H9 via USB and the error remains. I’ve also tried restarting the stombox holding the hotknob and the right switch, but it didn’t work.

        Attachments:
        You must be logged in to view attached files.
      • October 21, 2022 at 4:42 pm #166029
        joecozzi
        Moderator
        Eventide Staff

          Hi gibertoni, what version of iOS are you on?

          • October 21, 2022 at 5:12 pm #166030
            gibertoni
            Participant

              iPhone 11 – iOS 16.0

              iPad 3 – iOs 9.3.5

              H9 Core – 5.9.1

          • October 21, 2022 at 5:30 pm #166031
            joecozzi
            Moderator
            Eventide Staff

              After pairing fails, are you able to see the H9 serial number with “nao conectado” And an I inside the circle ? If so, press the “I” to see if you can “forget this device.” Try to pair again.

              • October 21, 2022 at 5:39 pm #166032
                gibertoni
                Participant

                  No. Not able. According to the attached video

                  Attachments:
                  You must be logged in to view attached files.
              • October 21, 2022 at 5:44 pm #166034
                joecozzi
                Moderator
                Eventide Staff

                  Thanks for the video. It’s very possible the Bluetooth chip is damaged. You can try the following, but if it does not work, you may need to get the pedal serviced.

                  Try a factory reset. This will erase all presets. Turn the pedal on while simultaneously pressing the right footswitch and black knob.

                  Try reinstalling the firmware

                  If none of these work, email support@eventide.com for other options. Make sure you link to this forum post.

              • Author
                Posts
              Viewing 3 reply threads
              • You must be logged in to reply to this topic.