H9 Core not connecting iOS devices

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  • This topic has 5 replies, 2 voices, and was last updated 1 month, 2 weeks ago by joecozzi
    Eventide Staff
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    • #166027
      gibertoni
      Participant

      I returned to use my H9 after 5 years stopped. It happens that I am not able to connect via bluetooth with iOs devices.
      I’ve already tried it with an iPhone 11 and an old iPad 3. Both give the same error, as shown in the attached image.
      I updated the H9 via USB and the error remains. I’ve also tried restarting the stombox holding the hotknob and the right switch, but it didn’t work.

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    • #166029
      joecozzi
      Moderator
      Eventide Staff

      Hi gibertoni, what version of iOS are you on?

      • #166030
        gibertoni
        Participant

        iPhone 11 – iOS 16.0

        iPad 3 – iOs 9.3.5

        H9 Core – 5.9.1

    • #166031
      joecozzi
      Moderator
      Eventide Staff

      After pairing fails, are you able to see the H9 serial number with “nao conectado” And an I inside the circle ? If so, press the “I” to see if you can “forget this device.” Try to pair again.

      • #166032
        gibertoni
        Participant

        No. Not able. According to the attached video

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    • #166034
      joecozzi
      Moderator
      Eventide Staff

      Thanks for the video. It’s very possible the Bluetooth chip is damaged. You can try the following, but if it does not work, you may need to get the pedal serviced.

      Try a factory reset. This will erase all presets. Turn the pedal on while simultaneously pressing the right footswitch and black knob.

      Try reinstalling the firmware

      If none of these work, email support@eventide.com for other options. Make sure you link to this forum post.

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