H90 Release 1.12.5 Bug Report – locking on startup

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    • #194223
      dakyri
      Participant

        I had an issue last night while using the new firmware (which is basically awesome, thanks Eventide team – best solstice present ever).

        I’ve had it installed for 3 weeks now, and it has been absolutely perfect, and has already done 2 gigs like an absolute freaking legend. But last night it froze on startup. The only odd thing I did that could be related is that I inserted the USB cable while it was starting up. Possibly there was a low level timing/sync issue with that.

        I got into recovery mode, but windows reported the mounted pedals drive as containing errors, and the app failed to reload the firmware, with the “couldn’t backup” error. I then tried loading manually, and this also failed with a windows report of a corrupted directory (sorry I was too panicked to take notes). I then … formatted the drive in windows, which felt like desperation and slightly wrong, but this actually worked, and the H90 control app managed to reload 1.12.5 with no issues. And the H90 came back up with all the presets that I’ve made in the last 3 weeks intact. I can imagine that formatting the drive would not be recommended to the average user, but I haven’t seen that mentioned anywhere so I thought I’d put the (possibly awful) idea out there.

        TLDR, everything is now ok, but maybe you should check some low level device stuff when you get a chance.

      • #194231
        tbskoglund
        Keymaster
        Eventide Staff

          Hi there,

          Thanks for reporting this and sorry for the issue you experience.

          It does sound like this is resolved for now, but if you send us your pedal logs that may explain what happened.

          Please follow the instructions to “Save H90 Logs” using H90 Control (#1 in the list here: https://cdn.eventideaudio.com/manuals/h90/1.12.5/content/h90-control/edit.html#parameters-edit-menu)

          You can send the logs to support@eventide.com and we can look into this.

        • #194351
          greebo414
          Participant

            Hello,

            I’m having this exact same issue, but am unable to get into recovery mode. The system locks up on, “loading content”. Please advise.

            • #194352
              tbskoglund
              Keymaster
              Eventide Staff

                Please email support@eventideaudio.com and we can help you there.

              • #194403
                dakyri
                Participant

                  Happily resolved, and the issue hasn’t resurfaced. Super big thanks for getting back to me. It’s probably too late to get much sense out of the logs, but I’ll keep it in mind for the future.

              • #194353
                greebo414
                Participant

                  UPDATE: Got into recovery mode, encountered the same ‘error backing up’ message. Unsure how to format the drive using a Mac.

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