missing micro-SD card

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    • March 1, 2026 at 6:09 am #194811
      wilkinsi
      Participant

        I cannot find my micro SD anywhere. I tried attaching another micro-SD card, but it won’t fit to the USB adapter. Is there a specific compatible micro SD card type/model?

      • March 1, 2026 at 7:34 am #194812
        zengomi
        Participant

          I assume Eventide has a supply of them. They sent me one in an unopened package after the original one went missing during their installation/testing of Gen2 DSP. Such lovely folks.

          Mine is a SanDisk with two sets of numerals: Top: SDCZ430-032G  Bottom: M2506003428Z

        • March 1, 2026 at 1:39 pm #194815
          wilkinsi
          Participant

            thanks. I’ve raised a ticket but will see if I can find one online. What about USB pen drives formatted in ex-fat? will the H9000 accept those?

          • March 2, 2026 at 8:59 am #194820
            tbskoglund
            Keymaster
            Eventide Staff

              The H9000 ships with a FAT32 formatted USB-A drive. There is no microSD card slot on the H9000 and it does not ship with a microSD card.

              All units are shipped with a plastic bag of accessories including the Wi-Fi adapter, USB drive, etc. Did you check in this bag?

              FAT32 is the only format that will work. If you don’t have the drive we can help you with a replacement.

               

            • March 6, 2026 at 11:27 am #194868
              wilkinsi
              Participant

                if i go to my local store to buy a FAT32 formatted USB-A drive, i am not sure they will have one. what about a USB-A pen drive? I am sure I have one lurking about somewhere.

              • March 6, 2026 at 2:36 pm #194872
                tbskoglund
                Keymaster
                Eventide Staff

                  I’m not sure what you mean by a USB pen drive.

                  You may be able to format a drive for FAT32 and have it work with the H9000, but it doesn’t always work out.

                  If you plug a drive into one of the USB ports on the H9000 and a popup comes up on the front panel, then it works. If there is no popup, then the drive is not formatted correctly or something else.

                  Our recommendation is using the drive that ships with the H9000, or purchasing a FAT32 formatted drive.

                • March 6, 2026 at 3:01 pm #194873
                  wilkinsi
                  Participant

                    I have the H9000R, so it doesn;t actually have a front panel. Of course, it still has all the ports of the H9000.

                  • March 21, 2026 at 10:39 am #194951
                    wilkinsi
                    Participant

                      If I understand correctly, the drive that comes with the H9000R has a recovery boot file? whoops…. Is there somewhere I can download the file from?

                    • March 23, 2026 at 9:31 am #194962
                      tbskoglund
                      Keymaster
                      Eventide Staff

                        If you need to use Recovery Mode to update your H9000, the instructions are here: https://cdn.eventideaudio.com/manuals/h9000/2.2.11/content/appendix/startup_seq.html#recovery-mode

                        The files you need for the update are included in the instructions.

                         

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