The H9000 ships with a FAT32 formatted USB-A drive. There is no microSD card slot on the H9000 and it does not ship with a microSD card.

All units are shipped with a plastic bag of accessories including the Wi-Fi adapter, USB drive, etc. Did you check in this bag?

FAT32 is the only format that will work. If you don’t have the drive we can help you with a replacement.