H9 Gen stuck in boot loop

This topic has 4 replies, 4 voices, and was last updated 4 days, 6 hours ago by tbskoglund
Eventide Staff
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- September 4, 2026 at 1:31 pm #200123
  Echo-Plex
  Participant
  After trying to update to the latest firmware 2.2.0, the update failed and my Gen 2 now gets stuck repeating the Eventide logo over and over
  
  How do i get it working again? Tried plugging in the power with the hotknob held and it doesn’t work.
  
  Thanks
- September 4, 2026 at 1:35 pm #200124
  mcasen
  Participant
  Eventide Staff
  Hi Echo-Plex, sorry to hear about this issue. Please email support@eventideaudio.com and we can help you there.
- September 7, 2026 at 1:24 pm #200264
  dwag87
  Participant
  Echo-Plex wrote:
  
  After trying to update to the latest firmware 2.2.0, the update failed and my Gen 2 now gets stuck repeating the Eventide logo over and over How do i get it working again? Tried plugging in the power with the hotknob held and it doesn’t work. Thanks
  
  What was the fix? This just happened to mine this morning.
  - September 8, 2026 at 10:25 am #200325
    tbskoglund
    Keymaster
    Eventide Staff
    The first thing you should try is attempting the update using Recovery Mode: https://cdn.eventideaudio.com/manuals/h9/1.2.2/en/content/appendix/startup.html#recovery-mode
    
    If that doesn’t work, email support@eventideaudio.com and we can help you further there.
- September 7, 2026 at 1:27 pm #200265
  Echo-Plex
  Participant
  Support fixed it, if you email them they’ll talk you through the steps, it requires another download to reset the firmware and take the unit out of the boot loop.
  
  Mine didn’t work the first few times I tried so I tried a different cable and usb and it worked.
  
  good luck
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