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Bluetooth issue with 2 H9s simultaneously

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SkyWriter
Joined: Jul 12 2011
Posts: 70

Yeah, sorry Nick, I noticed

July 20, 2015 - 09:44 pm

Yeah, sorry Nick, I noticed the wrong name right after I submitted it. Thanks for the info wrt to 3 BT dev's.

nickrose wrote:

SkyWriter wrote:

is there some arbitrary limit for 3

gkellum is really the man for this.

 

But, he says that 3 is a limit set by Apple, so unless you have influence with them, our hands are tied. Sorry.

 

PBGas
Joined: Jun 7 2015
Posts: 9

gkellum wrote:

July 22, 2015 - 07:32 pm
gkellum wrote:

PBGas wrote:

I'm using IOS 8.4 and the latest H9 software and pedal firmware for both of my H9s.  

Still can't get 2 of them connected at the same time.  

Super frustrating.  

Apple requested that we send them 3 H9s so that they can look into the problem with some specialized Bluetooth tracing hardware that they have in house.  So, we've sent them three H9s to look at.  I apologize that it's been taking so long to get this fixed, but things are happening...

 

So many thanks for pursuing this and looking into it. It is much appreciated. In the meantime I picked up a couple of the USB cables to hook up directly to my mac to work with my presets. Good to have as a backup regardless.

Slipslider
Joined: Apr 1 2015
Posts: 1

Bluetooth issue with 2 H9s simultaneously

July 31, 2015 - 12:14 pm

I recently added a second H9 to my pedalboard and I noticed that I can not consistently get both connected to my IPAD AIR with IOS 8+, any version.  Anxious for a fix here in Brentwood, TN. USA

PBGas
Joined: Jun 7 2015
Posts: 9

I am still having issues with

August 16, 2015 - 12:08 pm

I am still having issues with connecting both of my H9s at the same time on an iPad air first gen.  I just updated to 8.4.1 to see if any changes were made but sadly, still the same.  I can connect one or the other but not both at the same time.  All of my other blue tooth devices work perfectly with it.  I end up using the mini-USBs to connect to my mac mini (bluetooth won't connect to them on that machine either, sadly but everything else that I bluetooth works flawlessly!)  

To me 

Either way, I can use both with that method or my older iPad but then the problem exists that I can access the new Crushstation preset with the older iPad.  

I'm going to borrow an iPad air 2 to see if that will work and if that is the case, then it may be my only solution to get a new tablet.  Really shouldn't have to to this.  

SkyWriter
Joined: Jul 12 2011
Posts: 70

I have no problem connecting

August 16, 2015 - 04:24 pm

I have no problem connecting three H9's to my gen4 iPad. But I have four H9's. We all the same problem to a different extent. Too bad there is such a limiting case built into BT. I could try USB, but I really don't want another layer of cables all over the floor

blairbauer
Joined: Feb 12 2014
Posts: 2

Bluetooth issue with 2 H9s simultaneously

October 06, 2015 - 04:01 pm

Has this issue been resolved? If so what was the resolution?

Thanks!

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gkellum
Joined: Mar 2 2011
Posts: 2016

blairbauer wrote:

October 06, 2015 - 04:26 pm

blairbauer wrote:

Has this issue been resolved? If so what was the resolution?

Well, we submitted multiple Bluetooth device trace logs to Apple, and they made a change in iOS 8.3 that fixed the problem for some users but not all users.  Then, we sent them 3 H9s to test with, and I'm hoping that they might have changed something in iOS 9 to address the problem.  But we haven't heard from anyone that after upgrading their problem was resolved.  But in any case at this point we've done everything we can to provide information about the problem to Apple, and we're waiting for them to address it.

blairbauer
Joined: Feb 12 2014
Posts: 2

Bluetooth issue with 2 H9s simultaneously

October 06, 2015 - 04:45 pm

And that was back in July. Right? Did apple return the H9s? I ask becasue I just bought my 2nd H9 and I have the exact issue except it's more intermittent. Sometimes I can pair them both and sometime not. I could not pair them both at a gig I played last weekend to save my soul. Very disheartening.

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gkellum
Joined: Mar 2 2011
Posts: 2016

blairbauer wrote:

October 06, 2015 - 04:58 pm

blairbauer wrote:

And that was back in July. Right? Did apple return the H9s?

Yes, that was in July.  Apple hasn't returned the H9s, but we also wrote on the accompanying note that they didn't have to.  I will say though that after they made the aforementioned change in iOS 8.3 they asked us to check whether we were still seeing the problem.  They haven't asked us to do that since sending those units in.  I don't know if that means that they haven't changed anything or whether that just means b/c they now have 3 units they don't need to ask us to check anything.

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badmelonfarmer
Joined: Jan 26 2009
Posts: 635

I will test mine again as I

October 06, 2015 - 05:23 pm

I will test mine again as I have just bought a new iPhone ... must say 8.3 fixed the issue for me.... but I will test the latest build of iOS 9 and let you know

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badmelonfarmer
Joined: Jan 26 2009
Posts: 635

badmelonfarmer wrote:

October 07, 2015 - 03:14 pm

badmelonfarmer wrote:

I will test mine again as I have just bought a new iPhone ... must say 8.3 fixed the issue for me.... but I will test the latest build of iOS 9 and let you know

 

Just tested with a new iPhone and managed to connect the 3 H9's and an apple watch all at the same time ...iOS 9.02

 

must say it has worked perfectly since 8.3 for me... very odd

drzissou
Joined: Mar 4 2015
Posts: 3

I'm still having issues on my

October 08, 2015 - 10:06 am

I'm still having issues on my iPad Air with iOS 9 (I don't remember what exact iOS version I have).

I think the issues have been with specific iOS devices from what I recall?  Maybe newer iOS devices won't have the issue?

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Eventide Staff
gkellum
Joined: Mar 2 2011
Posts: 2016

drzissou wrote:

October 08, 2015 - 05:14 pm

drzissou wrote:

I'm still having issues on my iPad Air with iOS 9 (I don't remember what exact iOS version I have).

I was just looking through the bug that we filed with Apple.  drzissou had been kind enough to send us the Bluetooth diagnostic log from his iPad and an accompanying video, and in the video he showed that in the Blutooth Settings screen if he clicked on the buttons to connect to his 2 H9s quickly then both would connect fine.  If he clicked on one, waited for it to connect, and then clicked on the other, then he was unable to connect to both at once.  You'll see this in about the last minute of his video:

https://goo.gl/photos/sTwU2iYo7m4uLzH3A

I just got off the phone with another customer who was having this same problem, and the same thing was true in his case as well.  If he clicked on the buttons for both H9s quickly, then he could connect to both.  Please try this as well and let us know if it helps.

EDIT: I just realized that I was responding to a post by drzissou, asking him to try a solution recommended by drzissou.  Sorry drzissou!  Got a bit confused.  I meant to address your suggestion to the other people on this thread and not you in particular.

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gkellum
Joined: Mar 2 2011
Posts: 2016

As mentioned earlier,

August 26, 2016 - 05:00 pm

As mentioned earlier, Eventide filed a bug report with Apple about this problem where some iPad Airs cannot connect to multiple Bluetooth devices, and we sent them three H9s to test with.  Apple contacted us earlier this week and asked us to check if the bug is fixed in their beta releases for iOS 10.  So, we installed iOS 10 beta 7 on an iPad Air that had shown this connectivity problem with earlier iOS releases, and it did indeed fix the problem.  So, we're cautiously optimistic that when iOS 10 is released (probably in early September) it may fix this problem for everyone.  They had tried to fix this problem earlier on, but whatever it did it fixed only for some people but not others.  Hopefully, this time they got it right.

orcoaffamato
Joined: Feb 24 2015
Posts: 10

drzissou wrote:

September 02, 2016 - 12:43 pm

drzissou wrote:

I was able to connect to both if on the "bluetooth" screen of the Settings App if I click on one of the h9's to connect, and then quickly try to tap the other to connect before the popup asking me to allow the h9 control app to access my h9.  I was able to accomplish this a few times last night on demand, so I was happy to be able to control both my h9s.

I got my 2nd H9 few days ago and I wasn't able to connect my ipad mini 2 (iOS 9.3.5) via bluetooth with both my H9.

Drzissou's trick solved my problem cool

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gkellum
Joined: Mar 2 2011
Posts: 2016

iOS 10 is out now.  Has

September 27, 2016 - 09:53 am

iOS 10 is out now.  Has anyone had a chance to check whether this fixes the problem of not being able to connect 2 or 3 H9s to an iPad Air?  It fixed the problem with the iPad Air that we have at Eventide.

orcoaffamato
Joined: Feb 24 2015
Posts: 10

On my iPad mini 2 iOS 10 didn

September 27, 2016 - 02:25 pm

On my iPad mini 2 iOS 10 didn't fix the problem...

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gkellum
Joined: Mar 2 2011
Posts: 2016

orcoaffamato wrote:

September 27, 2016 - 02:55 pm

orcoaffamato wrote:

On my iPad mini 2 iOS 10 didn't fix the problem...

Wow.  That's a bummer.  Well, Apple asked us to send them a system log from any devices that still have this problem.  I just sent you an email with some information about how to do this.

orcoaffamato
Joined: Feb 24 2015
Posts: 10

Hi thank you!

September 27, 2016 - 03:35 pm

Hi thank you!

I tried again and the second time it seemed to work: I didn't open the H9 app (I selected ignore on the popup) when only H9 Core was connected and H9 Max was trying to connect, I waited that both were connected (when a second H9 app's popup appeared). But then I had a new problem: when I closed the H9 app and I tried to open it again it didn't work 'cause both H9 were disconnected.

I tried other times (rebooting the iPad everytime and switching on and off the two H9), but now I can't connect both H9 'cause if I ignore the first H9 app popup a second one doesn't appear and the H9 Max is disconnected after 4/5 seconds. If I disconnect also the H9 Core and I try to reconnect it I'm not able to do it.

clemente
Joined: Nov 20 2015
Posts: 5

IPAD AIR iOS 10.0.1. Eventide

September 29, 2016 - 07:30 am

IPAD AIR iOS 10.0.1. Eventide H9 MAX + EVENTIDE H9 CORE. 

I can NOT connect at the same time.

clemente
Joined: Nov 20 2015
Posts: 5

I've tried everything on the

September 30, 2016 - 08:35 am

I've tried everything on the post and what Eventide told me, but I had NO solution.

 

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gkellum
Joined: Mar 2 2011
Posts: 2016

clemente wrote:

September 30, 2016 - 09:46 am

clemente wrote:

IPAD AIR iOS 10.0.1. Eventide H9 MAX + EVENTIDE H9 CORE. 

I can NOT connect at the same time.

Ok, I'm sorry to hear that whatever Apple did in iOS 10 didn't fix the problem for you.  It did work on the iPad Air we tested.  So, I had hoped it would work for everyone.  I sent you an email with instructions from Apple about how to collect system log information.  If you wouldn't mind doing that, I'll send the info on to Apple so that they can have a look at it.

clemente
Joined: Nov 20 2015
Posts: 5

Ok. I´ll do it.

September 30, 2016 - 11:04 am

Ok. I´ll do it.

clemente
Joined: Nov 20 2015
Posts: 5

New Ipad

April 12, 2017 - 10:24 am

No issue resolved. Only changing my Ipad works. Thanks.

clemente
Joined: Nov 20 2015
Posts: 5

Ipad 2017

April 14, 2017 - 04:47 am

Changed my Ipad is great! I have Ipad 2017 and is fast and secure the connection.
Don' t get Ipad Air 1

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Oskykid
Joined: Mar 31 2016
Posts: 2

I've been having the same

May 10, 2017 - 04:19 pm

I've been having the same issue with my iPad for a month now.  I realized the iPad must be the issure because my iPod allows both of my H9's with no issues.  The Apple Store did a complete system restore on my iPad, but I still can't get both pedals to stay connected.  At one time I could hit the two connect buttons really quick and get them to stay on, but not anymore.  It looks like I'll be investing in a new 2017 iPad soon.

 

spoderman01
Joined: Aug 8 2017
Posts: 1

Hi, just wanted to add my

November 30, 2017 - 05:47 am

Hi, just wanted to add my contribution. I'm using an iPad Mini 2 recently updated to iOS 11 and was experiencing the same problem of not being able to connect to both of my H9's. But after reading this thread, I tried the 'quickly connect both' and it seems to have worked. Had to wait until the 1st was 'Connected' before I could quickly click on the 2nd. Then when the H9 allow/ignore popup appeared for the 1st connection, I selected ignore. When the 2nd popup appeared, I clicked allow and when H9 Control opened, both H9's were available. Definitely a relief to know there's a workaround for this that I can live with.