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I had the same problem with the updater not recognizing the pedals.  It was a device conflict.

Within the Eventide Update utility, there is a menu item showing "list of devices".  If there is anything on that list that is not an eventide pedal, turn that device off and restart the update utility.   In my case, the list of digidesign hardware was causing the pedals not to be recognized.  I turned all the hardware off, restarted the utility, and they were recognized instantly.