There are clearly some issues with our update program that we need to address. Sorry. In the meantime, here are some things to try if you have problems:
1) Be sure you are using the latest version of the upgrade utility.
2) Where possible, disconnect ALL other USB devices. Especially any audio or MIDI ones.
3) Where possible, close ALL other programs. In particular, do NOT Web browse or send/receive emails or perform other network intensive activities during the upgrade process.
4) Manually put your unit into UPGRADE mode before starting the process (hold down center key at startup until it says "UPGRADE").
5) If at first you don't succeed – try, try again. Even if the unit appears dead after a failed upgrade, it can almost always be put into upgrade mode.
6) If the above does not cure the problems, try again on another computer, using the above rules.
7) If all the above fail (this is unlikely), contact support@eventide.com
