update utility problems

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    • September 29, 2009 at 10:39 pm #106478
      markburgess
      Participant

      Trying to update MF and TF to beta.

      I get all the way through to the actual update and the utility quits.

      I tried forcing the pedals into update mode and this does not work.

      I have tried different computers as well.

      Any suggestions?

      Mac 10.5 Intel and Mac G5 10.4.11 (I have updated in the past from the laptop)

      I am out of ideas. 

    • September 30, 2009 at 10:54 pm #119135
      lifeinsong
      Member

      Hey Mark, I'm having the exact same problem…tried it on 2 different G5's(10.5.8/10.4.11) and it quits every time I click "OK" . Eventide support has been going back and forth with me through email and they are supposed to be sending me a direct link to complete the download. I'll keep you posted.

    • October 1, 2009 at 3:22 pm #119141
      nickrose
      Moderator
      Eventide Staff

      There are clearly some issues with our update program that we need to address. Sorry. In the meantime, here are some things to try if you have problems:

      1) Be sure you are using the latest version of the upgrade utility.

      2) Where possible, disconnect ALL other USB devices. Especially any audio or MIDI ones.

      3) Where possible, close ALL other programs. In particular, do NOT Web browse or send/receive emails or perform other network intensive activities during the upgrade process.

      4) Manually put your unit into UPGRADE mode before starting the process (hold down center key at startup until it says "UPGRADE").

      5) If at first you don't succeed – try, try again. Even if the unit appears dead after a failed upgrade, it can almost always be put into upgrade mode.

      6) If the above does not cure the problems, try again on another computer, using the above rules.

      7) If all the above fail (this is unlikely), contact support@eventide.com

    • October 7, 2009 at 3:21 pm #119190
      markburgess
      Participant

      Finally got it to work by downloading the file and updating from file.

      Worked great then.

    • October 9, 2009 at 1:15 am #119204
      nmellor
      Member

      Tried to update using a PC and MAC but no cigar. Cant link to the file to try the download from file route. Very frustrating and not really that impressive from a high tech company.

    • October 20, 2009 at 12:20 pm #130420
      JazzTo
      Member

      Mine quits as soon as it begins to try and download the update. Very frustrating! Two email into support so far so we will see. Come on Eventide!

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