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To further assist  you with problems updating, please email support@eventide.com with the following information:

-Serial Number




-runtime.log. This is found in:


XP: C:Documents and Settings[logged in user].eventideupdateutilityruntime.log


OS X: /Users/[logged in user]/.eventideupdateutility/runtime.log


-Steps to recreate


-Version of bam on device prior to update (reported by EUU)


-Version of software reported by the pedal via System Mode->Utility->SW VER


-Bam file(s) that were used during update


-Computer type


-Operating system (name and version)


-Type of microprocessor on the computer


-Mac: G3/4/5, or which type of Intel processor


-PC: processor type