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Reply To: Update utility fails PF

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#119431
achaput
Moderator

To further assist  you with problems updating, please email support@eventide.com with the following information:

-Serial Number

 

-Username

 

-runtime.log. This is found in:

 

XP: C:Documents and Settings[logged in user].eventideupdateutilityruntime.log

 

OS X: /Users/[logged in user]/.eventideupdateutility/runtime.log

 

-Steps to recreate

 

-Version of bam on device prior to update (reported by EUU)

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-Version of software reported by the pedal via System Mode->Utility->SW VER

 

-Bam file(s) that were used during update

 

-Computer type

 

-Operating system (name and version)

 

-Type of microprocessor on the computer

 

-Mac: G3/4/5, or which type of Intel processor

 

-PC: processor type

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