Update utility fails PF

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    • #106617
      hywelg
      Member

      I'm trying to install 2.3…. but it keeps failing with the attached error

    • #119431
      achaput
      Moderator

      To further assist  you with problems updating, please email support@eventide.com with the following information:

      -Serial Number

       

      -Username

       

      -runtime.log. This is found in:

       

      XP: C:Documents and Settings[logged in user].eventideupdateutilityruntime.log

       

      OS X: /Users/[logged in user]/.eventideupdateutility/runtime.log

       

      -Steps to recreate

       

      -Version of bam on device prior to update (reported by EUU)

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      -Version of software reported by the pedal via System Mode->Utility->SW VER

       

      -Bam file(s) that were used during update

       

      -Computer type

       

      -Operating system (name and version)

       

      -Type of microprocessor on the computer

       

      -Mac: G3/4/5, or which type of Intel processor

       

      -PC: processor type

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    • #119434
      hywelg
      Member

      Its OK thanks it worked this time.

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