I appreciate your response. I am trying to connect both my iphone 5 and my iPad 2 to tmy H9 unit and am getting different error messages from each. The iPad says it can find the H9, but when I log in with my user name and password, it tells me the H9 is registered to a different user. It won't actually let me log in. It only gives me the option to register my H9 (which I have already done). However, the Eventide site doesn't show that I have any registered products, which is weird.
My iPhone just keeps telling me that it can't locate the H9 and that I need to make sure it's within range. I'll try to the toggle the Bluetooth per your suggestion. But I'm still concerned about the H9 not showing up under my registered products when I login to the site via Safari on my laptop.
