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Is there an offline mode?

There's not an offline mode.  We had to build in certain security measures into the H9 to make it practically impossible for someone who's not the registered owner of an H9 to connect to it via Bluetooth and control it, and now, these security precautions are baked into the software and apply to USB connections as well.  Basically, when you register an H9, you get the keys that you need to be able to talk to it.

But I will say we spent some time last week setting up improved monitoring of the H9's services. So, we'll be able to recognize and correct problems affecting the services a lot more quickly.  So, hopefully, this won't be an issue anymore for users in the future.