FWIW, I'm having more or less the same problem. I updated my TimeFactor using DirectUpdater, and that went well. When I try to connect using H9 Control, it says it's Examining connected device 'serial#' (where serial# is my actual serial number)
Eventually, the on screen spinner stops spinning, although MIDI is still going back and forth. A minute or three after that, I get the "Unknown TImeFactor Connected!" dialog, with three choices: Login to existing account, Create new account, and Do not register now. None of these buttons do anything.