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Reply To: H9 algorithm unavailable to purchase?

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#126702
gkellum
Member

Is it only those algorithms or is it all of the algorithms in the store? When you go into the store H9 Control asks our server for a description of the available products and their prices and if it doesn't receive a response, it won't activate any of the algorithms for purchase.  I'm guessing that may be what happened, because we started a promotion for a new plugin today (http://promotions.eventide.com/ultrareverb.jsp) and our server has been under a relatively high load.  So, maybe, it just didn't respond when you went into the store?  In any case I just tried going into the store myself in H9 Control and it worked fine.  So, let us know if you continue to have the same problem and we'll look into it a bit more.