Home › Forums › Products › Stompboxes › Can’t register my Timefactor in order to update the software › Reply To: Can’t register my Timefactor in order to update the software
December 24, 2014 at 3:21 pm #127223
Common problem. It is probably still registered to the previous owner. You need to either ask the previous owner to unregister it or get in touch with technical support which you said you have already done. I had this same problem recently and support switched the ownership and registered the product for me within two days. Don't worry, I'm sure tech support will sort it for you very quickly.