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I have 15 algorithms purchased, no H9 max and no response from support?  I'm now trying the forum.  Sure hope I can be reimbursed for the extra algorithms as my understanding was my H9 would automatically convert to the Max.  Anyone?

Having looked at your account, I saw nine purchases, not fifteen.  21 algorithms in total minus the 9 that come with the H9 minus the coupon purchase minus Resonator and EQ Compressor which in your case were free.