Hey there. Yup, that's what I had to do. I paid quite a bit for shipping as I'm overseas 🙁
Hope it sorts out nicely, looking forward to getting nice sounds out of this box
Anyhow you can contact support and they will issue you an RMA number and you ship it back to them. Ofcourse if you bought it from a store which is close to you you could just go and replace it there on the spot, as long as they have stock ofcourse
Good Luck
