Sorry guys – this is a problem for which we have no answer at present – a small proportion of units don't work with some computers – you get a message saying (Win7) "Device driver software was not successfully installed". If you look deeper, you get "Device status: This device cannot start. (Code 10)".
So, you will say, if you know the problem, why don't you fix it ? I have no answer – it's some kind of obscure USB issue with Win7 and maybe Vista, which is beyond our current understanding. The problem does not occur with XP – which gives you a possible way out.
For now, your best approach is to use a Mac or XP – hopefully we will have a solution before too long, but since we have no ideas at all at present, it's hard to be more specific. Sorry again.
