I can see both sides of this. Yes Eventide is unprecedented in having access to employees in the forum and the fact they listen to customer’s opinions and request is great.
On the other hand did Nick really answer his question? I read Davide’s question to be “hey my other factor pedals click when set to true bypass my Space does not, do I have a problem. It can be nerve wrenching when you dole out a good amount of your hardly earned money (I like that by the way) and you just want to make sure all is good with the gear.
Did he overact a little, maybe but what if the shoe was on the other foot. We know Nick is a good guy and did not mean any harm but let’s cut Davide some slack too.