Hi ccl117,
Nick is correct, these things do take time. Right now I'm still trying to track down the source of the problem. I can't seem to duplicate the error over here yet, so a few things:
1. We would like to get a dump all of your space, you'll a MIDI sysex librarian. For macs you can use snoize http://www.snoize.com/SysExLibrarian/ or if you're PC only you can use MIDIOX http://www.midiox.com/ . You'll want to hook up your Space via USB to your computer then open one of these programs and make sure it can see the Space. Basically, you should be able to set one of these programs up to receive MIDI sysex dumps, and while its waiting to receive you go into the system mode of Space, then scroll to MIDI/DUMP, then select ALL. This will capture the entire state of the pedal in a .sysex file that you can then email to us for testing.
2. Just on a whim, have you tried iniatializing the pedal (hold down encoder and middle footswitch during power up)? This will wipe out all your presets and settings, but you should easily be able to restore them from the .sysex file you download in 1. We also have program for preset storage and management called FactorLib on this page http://www.eventide.com/AudioDivision/Support/Stompboxes/Space.aspx
If you get a change let me know if fixes/alleviates the problem, but double check that you actually have your presets saved on the computer first, I'd hate for you to loose them.
3. would you be willing to make a video or recording of the issue and send that our way too?
Thanks for your patience,
