There is one problem we have with Windows 7, in that about 1 in 1000 pedals are not recognized properly. We don't currently have a solution to this.
While it is unlikely that both your pedals have this problem, look under Device Manager and see if you can see them. They should show up as "TimeFactor Pedal" (as appropriate) under "Sound, video and game controllers". If they do not, contact support@eventide.com, rather than this Forum.
If they do show up correctly, do as I asked in my last post, and (also) contact support@eventide.com
