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October 7, 2014 at 3:15 pm #137438
Sorry you are having trouble. But, excessive noise is not normal with these units. If you think yours is faulty, you should return it to your dealer or Eventide for service.
But, my guess is that the problem lies somewhere in your setup – the fact that it is noisy in some places rather than others rather suggests this.
Make sure your guitar is full up, and try the "Setting Levels" procedures in the UM.