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I am certain that I have bought 10 (excluding the ones that came with the unit and the looper. Actually paid for 10).

I looked up your account, and I see nine purchases that count toward the H9 Max upgrade. There's a 10th purchase of Looper, but that was free. If you think this is incorrect, please send an email to support@eventide.com as I don't want to go into the details of your account information on our forums.