Had the same problem. Eventide reimbursed me. Here's the issue, when you go to purchase an algorithm the software errors out and says try again. But!! the purchase goes through with no download. I bought enough algorithms to update to a Max. In doing so, I was charged 3 times for Diatonic and twice for Multitap, because of this software bug. I scanned my Amazon receipts and sent them to Eventide CS and they responded quickly. Still, this is the kind of bug, because it involves $$$$$ that will piss customers off.
