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– Now the question is, how did all of the user presets disappear from Presets?
Normally, that can't happen. There's no function in H9 Control that will delete all of your presets. You can delete individual presets though. Did you lose all of your preset lists as well? I think to get to the bottom of your preset list saving problem we're going to need to send you a special build that will log what's happening in the app. If you want to do this, you'll need to send us the UDID of your iPad. This link explains how to get it: http://whatsmyudid.com. So, if you want to give this a try, send an email to firstname.lastname@example.org with your UDID and link to this forum thread.